Cambridge
Academy
In London

Introduction

Senior Executive Assistants play a critical role in enabling leadership effectiveness through strong planning, communication, coordination, and professional judgment. This practical program equips participants with simple, high-impact tools to manage executive workflows, lead office operations, handle stakeholders confidently, and maintain confidentiality and professionalism.

Course Objectives

By the end of this course, participants will be able to:

·        Improve executive support skills for calendars, meetings, and priorities

·        Strengthen professional communication and executive briefing support

·        Manage stakeholders, follow-ups, and service recovery confidently

·        Apply confidentiality, protocol, and office leadership standards

·        Build a personal executive assistant operating system

Target Audience

This course is designed for:

·        Senior Executive Assistants and Executive Office staff

·        Personal assistants supporting executives and directors

·        Office managers supporting leadership teams

·        Administrative professionals moving into senior EA roles

·        Anyone responsible for executive coordination and follow-up

Course Outlines

Day 1: The Senior EA Role and Office Leadership

·        Role expectations and boundaries

·        Professional judgment and initiative

·        Building trust with executives

·        Daily workflow and task control

·        Activity: EA role self-assessment

Day 2: Calendar, Priority, and Time Control

·        Calendar strategy and rules

·        Handling conflicts and trade-offs

·        Time-blocking and buffers

·        Weekly planning routines

·        Workshop: Build a calendar playbook

Day 3: Executive Communication and Briefing

·        Writing clear emails and messages

·        Briefing notes and talking points

·        Managing tone and diplomacy

·        Coordinating approvals and sign-offs

·        Activity: Draft a briefing pack 

Day 4: Meetings, Minutes, and Action Tracking

·        Agenda planning and materials

·        Running meetings smoothly

·        Minutes and decisions capture

·        Action tracking and follow-up

·        Case study: Meeting simulation

Day 5: Stakeholders, Protocol, and Continuous Improvement

·        Stakeholder mapping basics

·        Handling difficult people and requests

·        VIP protocol and confidentiality

·        Improving systems and templates

·        Final project: EA operating system playbook